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Welcome to your new community! We are excited to have you as a resident and look forward to getting to know each of you. Our mission is to provide you with an unsurpassed living experience and dedication to quality customer service!

To help make your experience a pleasant one, please read through this Resident Handbook to familiarize yourself with your community, important community rules, emergency guides and important contact information. Please don’t hesitate to stop by our office if you need any help or just to introduce yourself, we want to get to know each one of our residents! Enjoy your new home and thanks again for choosing The Standard at Flagstaff.

Office Hours

Monday - Friday 10:00 AM - 6:00 PM
Saturday 12:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM

Contact Us:

(928) 433-6146

Resident Portal

Your Resident Portal can be accessed through the property website. You can submit your amenity requests, submit maintenance requests, pay rent, schedule recurring payments, email The Standard team directly and view your signed documents all in your Entrata resident portal.

Please opt in for emails and text messages to receive notifications about community events, monthly newsletters and community news updates.

Monthly Installment Payments

Your monthly installment is due on the 1st of each month, regardless of whether it is a holiday or weekend. Rent is late on the 4th of the month and a late fee of $50 will be charged to your account on the 4th with an additional $10 per day until the balance is paid in full.

You can make you payment with a personal check, cashier’s check, online credit or debit card payment, e-check through the resident portal (processing fees may apply) or scheduled recurring monthly withdrawal from your bank account. We do not accept cash or money orders. If paying by personal check or cashier’s check, please make sure your full name and apartment number is listed on the memo line.

Residence Life

The Standard Flagstaff is committed to building a community where people feel they belong and are cared for. Throughout the month we will be planning a variety of events (virtual and in person events as needed) to provide you with a well rounded experience and to become better acquainted with your roommates and neighbors. Please opt in for emails and text messages through your Entrata resident portal to be sure that you receive the notifications about community events.


Non emergency maintenance requests can be submitted through your resident portal. All non-emergency requests will be completed between 10:00 AM and 5:30 PM, Monday- Friday (excluding holidays).

Any resident-caused damage will be charged to your account after the maintenance request has been completed. *Note that service requests submitted through the resident portal will be completed the following business day.

If you have an emergency maintenance issue after hours there may be a short delay for travel time to the community. An emergency maintenance situation is something that presents a danger to people or property and can include: fire, leaking pipes, flooding, toilet issues in units that have only one bathroom, no heat or AC if temperature is below 50 or above 90 or no running water in the apartment.

Maintenance Tips:

Rules & Regulations

The Standard at Flagstaff is committed to complying with all federal, state and local fair housing laws. This means that our staff is required to apply the rules & regulations consistently to all resident. Please do not ask for exceptions to these guidelines unless you have a disability that requires a reasonable accommodation.







Important Numbers:

*A $50 lock-out fee will be charged to your account if it is after hours.

Emergency Reporting:

*No security system is fail-proof. Even the best system can’t prevent crime. We disclaim any expressed or implied warranties of security. The best safety measures are the ones you perform as a matter of common sense and habit.

Help people affected by disasters big and small - American Red Cross